Terms and Conditions
Last updated: 27 March 2026
These terms and conditions apply to all purchases made through capsinol.co.uk. By placing an order, you agree to these terms. Please read them carefully.
1. About us
Capsinol.co.uk is operated by Rehocare BV, registered in the Netherlands.
- Address: Paulus Potterlaan 26, 3761AT Soest, The Netherlands
- Chamber of Commerce (KvK): 89830202
- VAT: NL004763760B39
- Email: info@capsinol.co.uk
2. Products
Capsinol nasal sprays are cosmetic/wellness products based on natural ingredients. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Always read the user manual before use.
3. Prices and payment
All prices on capsinol.co.uk are listed in British Pounds (GBP) and include VAT where applicable.
We accept payment via the methods shown at checkout. Payment is required at the time of placing your order.
4. Shipping
Orders are shipped from the Netherlands to the UK.
- Free shipping on orders of £30 or more.
- Standard shipping for orders under £30: £8.00.
- Delivery method: Royal Mail 2nd Class or Hermes. Parcels generally fit through a standard letterbox.
- Estimated delivery time: 5-7 working days.
- Orders placed before 14:00 (UK time) on working days are usually shipped the same day.
As orders are shipped from the Netherlands, customs delays may occasionally occur. Capsinol is not responsible for delays caused by customs or postal services.
5. Your right to cancel
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods, for any reason. This is your statutory cooling-off period.
To cancel, email us at info@capsinol.co.uk with your order number. You must return the goods within 14 days of notifying us. The cost of return shipping is your responsibility.
We will issue a full refund of the purchase price (including original shipping costs) within 14 days of receiving the returned goods, or proof that the goods have been sent back.
Please note: For hygiene reasons, we cannot accept returns of nasal sprays that have been opened or used.
6. Damaged or incorrect orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours at info@capsinol.co.uk. Include your order number and, if possible, a photo of the issue. We will arrange a replacement or refund at no cost to you.
7. Complaints
If you are not satisfied with your purchase or our service, please email us at info@capsinol.co.uk. We aim to respond within 24 hours on working days and will do our best to resolve any issue.
8. Liability
Capsinol is a natural product and individual results may vary. We are not responsible for any adverse reactions resulting from improper use or use by individuals who are allergic to any of the ingredients. Always read the user manual and ingredient list before use.
By using this website and purchasing our products, you acknowledge that Capsinol nasal sprays are not medicines and should not be used as a substitute for medical advice or treatment.
9. Applicable law
These terms are governed by Dutch law, in accordance with EU and UK consumer protection regulations. This does not affect your statutory rights as a UK consumer under the Consumer Rights Act 2015.
10. Changes to these terms
We may update these terms from time to time. The latest version is always available on this page. The date at the top shows when they were last updated.
Questions?
Email us at info@capsinol.co.uk. We respond within 24 hours on working days.