Privacy Statement

Last updated: 27 March 2026

Capsinol.co.uk respects your privacy. This statement explains what personal data we collect, why we collect it, how we use it, and what your rights are.

1. Who we are

Capsinol.co.uk is operated by Rehocare BV (data controller).

Address: Paulus Potterlaan 26, 3761AT Soest, The Netherlands
Chamber of Commerce (KvK): 89830202
VAT: NL004763760B39
Email: info@capsinol.co.uk

2. What data we collect

We collect the following personal data:

When you place an order:

Name, email address, phone number
Delivery and billing address
Payment information (processed securely by our payment provider, not stored by us)
Order history

When you sign up for our newsletter:

Name and email address

When you visit our website:

IP address, browser type, pages visited, time spent (via cookies, see section 6)

3. Why we collect your data

We use your personal data for the following purposes:

To process your order: We need your name, address, and payment details to fulfil and deliver your order.
To communicate with you: Order confirmations, shipping updates, and responses to your questions.
To send marketing emails: Only with your explicit consent. You can unsubscribe at any time.
To improve our website: Anonymous analytics data helps us understand how visitors use our site.

4. Legal basis for processing

We process your data based on:

Contract: Processing necessary to fulfil your order.
Consent: Marketing emails and non-essential cookies (you can withdraw consent at any time).
Legitimate interest: Website analytics and fraud prevention.

5. Third parties

We share your data only with third parties that are necessary to operate our service:

WooCommerce: Our webshop platform (order processing).
Mailchimp: Email marketing (newsletter, order updates). Mailchimp stores data in the US under appropriate safeguards.
Google Analytics 4: Website analytics (anonymised data). See section 6.
Google Tag Manager: Tag management for analytics.
Cookiebot: Cookie consent management.
Payment providers: Secure payment processing. We do not store your payment details.
Postal services: Royal Mail, Hermes (delivery of your order).

We do not sell your personal data to third parties.

6. Cookies

Our website uses cookies. When you first visit capsinol.co.uk, you are asked to give or decline consent for different types of cookies via our cookie banner (powered by Cookiebot).

Essential cookies: Required for the website to function (e.g. shopping cart, login). Always active.

Analytics cookies: Help us understand how visitors use our site (Google Analytics 4). Only placed after your consent.

Marketing cookies: Used for personalised advertising. Only placed after your consent.

You can change your cookie preferences at any time by clicking the cookie icon on our website, or by adjusting your browser settings.

For details, see our Cookie Declaration.

7. How long we keep your data

Order data: 7 years (required for tax and accounting purposes under Dutch law).
Newsletter subscribers: Until you unsubscribe.
Analytics data: 14 months (Google Analytics default retention).

8. Your rights

Under UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request that we delete your personal data.
Restriction: Request that we limit how we use your data.
Data portability: Request your data in a machine-readable format.
Object: Object to the processing of your data for marketing purposes.
Withdraw consent: Withdraw your consent at any time (e.g. for marketing emails or cookies).

To exercise any of these rights, email us at info@capsinol.co.uk. We will respond within 30 days.

9. Data security

We take appropriate technical and organisational measures to protect your personal data. Our website uses SSL encryption (HTTPS) for all pages. Payment data is processed securely by our payment provider and is not stored on our servers.

10. Complaints

If you believe we have not handled your data correctly, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

11. Changes to this statement

We may update this privacy statement from time to time. The latest version is always available on this page. The date at the top shows when it was last updated.

Questions?

Email us at info@capsinol.co.uk. We respond within 24 hours on working days.