Terms & Conditions

We value your custom and pride ourselves on offering a prompt and professional service to our clients. By utilising Capsinol.co.uk website and/or placing an order you agree to be bound by the terms and conditions as set out below.

All goods offered on the Capsinol.co.uk website are subject to availability and we in return will endeavour to keep these items in stock. In case there are any changes to the expected delivery date, we will contact you via email. In case you have any queries regarding the delivery timescales you can email us at [email protected]

Capsinol.co.uk takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. Errors and omissions excepted. Prices are subject to change without notice.

No contract will commence between you and Capsinol.co.uk for the sale to you of any product unless and until Capsinol.co.uk accepts your order by email or phone and gives you an expected date for delivery. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Capsinol.co.uk irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts.

All items supplied remain the property of Capsinol.co.uk until final payment of all sums owing in respect of those goods has been received in full by us.

Due to the nature of our items, we do not accept returns, except in the case of faulty or damaged goods.

Incorrect, Broken and/or Faulty Items
In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please email us at [email protected] If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

If you do need to return an item, please remember to include a note explaining why you are returning the item and also a copy of the invoice/receipt from the original packing.

Please use a traceable method when returning your item, as we cannot accept liability if something is lost in transit and fails to reach us.

Returns Address
The Crane Bag Ltd, 237 Southill, Parsonage Lane, Staple Fitzpaine, TA3 5SJ, United Kingdom.

Any refunds will be given via your original payment method. Refunds usually show within 72 hours of processing, although some card providers can take a little longer.
Changes and Cancellations
Under the United Kingdom Distance Selling Regulations you are entitled to cancel your contract between time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return.

All prices are shown inclusive of VAT at the current rates and are correct at the time of entering the information onto this website. The total cost of the order is the price of the products ordered plus postage. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Capsinol.co.uk liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Other Terms
Capsinol.co.uk shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including trademarks and copyright, in this website are owned or licensed to Capsinol.co.uk. Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from Capsinol.co.uk.

To the fullest extent as permitted at law, Capsinol.co.uk is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

All communication by fax or email is legally binding